ChatbotPlatform: multi-channel AI infrastructure

Context

Many companies want customized chatbots without having to rewrite from scratch every time. This is where ChatbotPlatform comes in.

Problem

• Lack of centralized governance
• Difficulty in integration with ERP/CRM
• Lack of transparency in logs

Approach

• Analysis of customer use cases by sector
• Definition of a modular architecture with RAG and Webhooks
• Continuous testing with real datasets

Solution

• Admin console to manage multiple chatbots
• REST API for integration with external systems
• KPI dashboard and real-time logs

Results

• Faster and more accurate responses
• Improved governance with complete audit trail
• Confirmed multi-tenant scalability

Conclusion

ChatbotPlatform is today an accelerator for companies that want to launch chatbots without compromising on compliance and quality.